Meet the Team
The Staples Agency is a full-service insurance agency with offices in Salisbury and Bethesda, MD and Harrington, DE. We have fully trained specialists in both personal and commercial lines of insurance and are a Premier Farm Certified agency. This provides our agents with specific knowledge of the risks faced by our farming friends.
Our goal is to get to know each and every insurance client’s needs and exposures, so we can customize an insurance program that is right for them. We develop long term relationships with constant contact and annual insurance reviews to keep up with our client’s changing lives and businesses. Licensed in Maryland, Delaware, District of Columbia, Florida, Kentucky, Missouri, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
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Leadership
Setting the vision and supporting every department across the agency
Billy Staples, MBA
CEO
Katy Charnick, PLCS
VP of Sales & Operations
Randie Williams, PLCS
Personal Lines Operations Supervisor
Alyssa Passwaters, MBA, CLCS
Director of Commercial Operations
Terrin Mitchell, CLCS, PLCS
Senior Commercial Team Lead
Producers
Helping individuals, families, and businesses find the right coverage with expert guidance and personalized solutions.
Billy Staples, MBA
CEO
Lesly Kadera, CLCS, PLCS
Bilingual Senior Sales & Service Associate
Chelsea Phippin, PLCS
Sales & Service Associate
Scott Allen
Commercial Sales & Service Associate
Commercial Lines
Helping businesses, farms, contractors and organizations and more protect what they’ve built
Alyssa Passwaters, MBA, CLCS
Director of Commercial Operations
Terrin Mitchell, CLCS, PLCS
Senior Commercial Team Lead
Jacob Smith, SBCS, CLCS, PLCS
Commercial Account Manager
Talexis Henry-Hatton
Commercial Account Manager
Molly Daly, CLCS
Commercial Service Specialist
Kendall Matthews
Risk Management Specialist
Personal Lines
Providing customized protection for your home, auto, life, umbrella, and more
Katy Charnick, PLCS
VP of Sales & Operations
Randie Williams, PLCS
Personal Lines Operations Supervisor
Judy Cropper, PLCS
Senior Customer Service Advocate
Janell Bishop
Customer Service Representative
Riley Hastings, PLCS
Customer Service Advocate
Britney Lines
Customer Service Advocate
Brenda Grow
Customer Service Advocate
Emma Scott
Insurance Services & Marketing Director